FAQ
It is currently possible to make purchases in all countries of the European Union.
You can browse the TEACOOD ONLINE site in Italian and English.
Yes, to receive information on TEACOOD news, offers and events you need to subscribe to the newsletter. You can subscribe by clicking HERE .
Yes, subscribing to the TEACOOD ONLINE newsletter is free and involves no obligation to purchase.
Yes, you can easily unsubscribe by clicking on "If you want to unsubscribe from the newsletter, click here", scrolling to the bottom of any newsletter received from TEACOOD ONLINE.
You can reset your password by going to the "My account" section under "Did you forget your password?". After entering the e-mail address, an e-mail will be sent containing a link to reset the password.
Currently, site members cannot change their passwords or email addresses. For more information, please email s upport@teacood.com. We help you recover your account .
In the processing of data that can, directly or indirectly, identify the user, TEACOOD ONLINE respects the principle of strict necessity.The collection and processing of personal data will take place in compliance with the general principles of necessity, correctness, relevance and not excess.For more information visit the privacy section.
Cookies are information stored by the browser when a website is visited with any suitable device (such as a PC, tablet or smartphone). Each cookie contains different data and can remain in the system for the duration of a session or for long periods and can contain a unique identification code. For more information visit the cookie policy section.
The wishlist allows registered users to conveniently save their favorite items to purchase them later. it is possible to remove items or move them to the cart at any time by accessing the wishlist section of the site.NB: the products saved in the wishlist are not automatically reserved.
After sending the order, you will receive a confirmation by e-mail. If you do not receive the confirmation, contact our customer care through the Contact section of the site or by sending an email to support@teacood.com
TEACOOD ONLINE offers the possibility to keep track of your package once it has been shipped, thanks to a link in the shipping confirmation e-mail.
Yes. Before confirming the order, you can cancel the item you no longer wish to receive from the shopping cart.
TEACOOD ONLINE only sells items in perfect condition. Should you exceptionally receive a defective product, please contact our Customer Care through the Contact section of the site or by sending an email to support @ teacood.com
If you receive a wrong item that you did not order, contact our Customer Care through the Contact section of the site or by sending an email to support@teacood.com
CREDIT CARD. The credit cards accepted by teacoodonline.com are: Visa, Mastercard, Maestro, American Express. The data requested in the "Billing Address" section must match the address of the credit card used for the purchase, otherwise we will not be able to process and send your order. All transactions are safe: the teacoodonline site is equipped with the SSL encryption system which guarantees maximum protection of personal data and payment.
PAYPAL. A safe and simple payment system that, in the Express version, allows checkout without accessing our site. You can finalize the payment in a few simple steps, without having to re-enter the financial data that are already stored on PayPal. PayPal also offers the possibility to pay with all credit cards without having an account by clicking on the link "Don't have a Paypal account?", Without any registration obligation and at no additional cost. At the time of the order, PayPal will immediately charge the amount relating to the purchase made.
MARK. You can pay comfortably upon delivery of the order. there is an additional price of € 5.00. The service is valid only for Italy.
Your card may be rejected for the following reasons:
Your card may have expired. Check that your card is not past its expiration date.
Your card limit may have been reached. Ask your bank if the maximum limit for purchases has been exceeded.
One of the data indicated may be incorrect. Check if you have filled in all the required fields correctly.
Yes, if you wish to receive an invoice, you will be asked for your billing information. For the issuance of the invoice, the information provided by the user, which he declares and guarantees to be truthful, will prevail.
Yes, you have the right to withdraw without any penalty and without specifying the reason within 14 days from the date of receipt of the product, by sending a written communication to the e-mail address support @ teacood. com, using the optional withdrawal form, present in point 11 of the "terms and conditions" section, or any other written declaration.
In case of withdrawal exercised correctly, TEACOOD ONLINE will refund the payments received, in the same payment methods used for the initial transaction, within 14 days from the day on which you communicated that you want to withdraw from the contract. TEACOOD ONLINE is not required to reimburse delivery costs, if you have chosen a type of delivery other than the least expensive type of delivery offered.
Any failures or malfunctions caused by accidental events or by use of the product that does not comply with its intended use and / or as provided in the technical documentation are excluded from the scope of the guarantee of conformity. If you intend to take advantage of the remedies provided by the compliance guarantee, you must send a written communication to the e-mail address support @ teacood. com For more information visit the section Terms and conditions
In case of non-delivery to the address indicated by the user, a second delivery attempt will be made to the same address. If the courier fails to deliver the package even on this second attempt, the product will be placed in the warehouse of the courier closest to the delivery address and a notice will be left to the user with the necessary information for collection.
Shipping is free in Italy for orders over € 60. For orders that do not exceed the free shipping value, the cost is € 7. For oversized products, shipping is € 14, even if the order exceeds the value for free shipping.For orders outside the Italian territory, shipping is free for orders over € 140.For orders not exceeding the free shipping value, shipping costs will be calculated upon request. TEACOOD ONLINE will not be responsible for customs taxes or duties for shipments outside the EU. For all these countries, taxes or customs duties are the responsibility of the customer.
For each product, the price including VAT, if due, is indicated. If the nature of the product makes it impossible to calculate it in advance, the methods of calculating the price are indicated. Furthermore, all possible taxes, additional costs and delivery costs will be indicated which may vary in relation to the destination, the delivery method chosen and / or the payment method used. If these expense items cannot reasonably be calculated in advance, there will be an indication of what expenses will be charged to the user.
Yes, TEACOOD ONLINE also undertakes to offer eco-sustainable products. The products are reported in the dedicated category.