Delivery & Returns

Delivery

teacoodonline carries out shipments throughout Europe and throughout the Italian territory, excluding the state of Vatican City and the Republic of San Marino.
teacoodonline will only deliver to the user's home, provided at the time of purchase.
In ITALY: Delivery is generally made within 3-5 working days, or, if no delivery date is specified, within the deadline estimated at the time the delivery method is selected and, in any case, within the maximum term of thirty days from the date of confirmation.
To EU : Standard delivery time is expected to be 5-7 business days, if no delivery date is specified, within the deadline estimated at the time the delivery method is selected and, in any case, within the maximum term of thirty days from the date of confirmation.
If it is not possible to make the delivery, the order will be sent to the warehouse. In this case, a notice will specify the place where the order is and the ways in which to agree on a new delivery.
If you are unable to be present at the delivery location at the agreed time, we ask you to contact us again to arrange a new delivery date.
If delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that we intend to terminate the contract.
As a result of the termination, the amounts will be refunded, including delivery costs with the exclusion of any additional costs deriving from the choice of a delivery method other than the ordinary method offered without unjustified delay and, in any case, within 14 days from the date of termination of the contract. The transport deriving from the termination of the contract could have additional costs which will be charged to the buyer.
Shipping costs are charged to the buyer and are explicitly highlighted at the time the order is placed.

Withdrawal

In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
In the case of multiple purchases made by the buyer with a single order and delivered separately, the 30-day term starts from the date of receipt of the last product.
The user who intends to exercise the right of withdrawal from the purchase can send an email, indicating the order number and name of the user, to:
info@teacood.com
The buyer must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014, not mandatory.
The goods can be returned to the return address that will be indicated to you at the time of confirmation of the return.
The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 7 days, including any shipping costs.
The costs incurred for returning the goods will be borne by the user.
As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the refund until the goods are received or until the buyer demonstrates that he has returned the goods.
The right of withdrawal will not apply in the event that the services and products of teacoodonline are included in the categories of art. 59 of Legislative Decree 206/2005.
The site will make the refund using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary for the refund.