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Terms and conditions

  1. General Terms and Conditions of Sale

    Art. 1 – General Provisions

    By browsing this area, the user accesses teacoodonline, accessible via the URL: www.teacoodonline.com.
    Browsing and transmitting a purchase order on the site implies acceptance of the Terms and Conditions and Data Protection Policies adopted by the site indicated therein.

    These General Terms and Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree No. 206/05 as amended by Legislative Decree No. 21/14 and Legislative Decree 70/03) by:

    Company: J.Creative & Partners SRLS
    Registered Office: Via Bagutta 13, 20121 Milan (MI), ITALY
    Fiscal Code / VAT Number: 14339520968

    Before accessing the products provided by the site, the user is required to read these General Terms and Conditions of Sale, which are generally and unequivocally understood as accepted at the time of purchase.

    The user is invited to download and print a copy of the purchase form and these General Terms and Conditions of Sale, the terms of which teacoodonline reserves the right to modify unilaterally and without prior notice.

    It is possible to use the site and access the products provided by it in the following languages:
    - Italian
    - English


    Art. 2 – Object

    These General Terms and Conditions of Sale govern the offer, transmission, and acceptance of purchase orders for products on teacoodonline and do not, however, govern the provision of services or the sale of products by parties other than the seller present on the same site through links, banners, or other hypertext connections.

    Before submitting orders and purchasing products and services from different parties, we suggest checking their terms of sale.


    Art. 3 – Conclusion of the Contract

    To conclude the purchase contract, it will be necessary to fill out the electronic form and transmit it following the relevant instructions.

    It contains a reference to the General Terms and Conditions of Sale, images of each product and its relative price, payment methods that can be used, delivery methods of the purchased products and relative shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal, and methods and timing for returning purchased products.

    Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale, including the Information Notice on the right of withdrawal and the processing of personal data.

    The contract is concluded when the seller receives the completed form from the user, following verification of the correctness of the data contained therein.

    The buyer will be obligated to pay the price from the moment the online order placement procedure is completed. This will occur by clicking the order confirmation button at the end of the guided procedure.

    Once the contract is concluded, the seller takes charge of the order for its execution.


    Art. 4 – Registered Users

    In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide their personal data correctly and truthfully.

    Once registered, the user will receive a confirmation email to the address provided. Confirmation must be completed within the specified period. After this period, in the absence of confirmation, teacoodonline will be released from any commitment to the user.

    In any case, confirmation will exempt teacoodonline from any liability regarding the data provided by the user. The user undertakes to promptly inform teacoodonline of any change in their personal data communicated at any time.

    If the user communicates inaccurate or incomplete data, or even in the event that there is a dispute by the parties concerned regarding the payments made, teacoodonline will have the right not to activate or to suspend the service until the relevant deficiencies are rectified.

    The user undertakes to maintain the secrecy of their access credentials (username and password), to store them with due care and diligence, and not to transfer them, even temporarily, to third parties.


    Art. 5 – Product Availability

    Product availability refers to actual availability at the time the buyer places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence of multiple users on the site, products could be sold to other customers before order confirmation.

    Even after sending the order confirmation email, cases of partial or total unavailability of goods could occur. In this eventuality, the order will be automatically corrected with the elimination of the unavailable product, and the buyer will be immediately informed via email.

    If the buyer requests cancellation of the order, terminating the contract, teacoodonline will refund the amount paid within 14 days from the moment teacoodonline had knowledge of the buyer's decision to terminate the contract.


    Art. 6 – Products Offered

    teacoodonline markets:
    Tea accessories, design objects, and related services.

    The offer is detailed on our website at the link: https://www.teacoodonline.com


    Art. 7 – Payment Methods and Prices

    The price of the products will be as indicated from time to time on the site, except where a clear error exists.

    In case of error, teacoodonline will notify the buyer as soon as possible, allowing confirmation of the order at the correct amount or cancellation. In any case, there will be no obligation for teacoodonline to supply what was sold at the lower price incorrectly indicated.

    Site prices include VAT and do not include shipping costs. Prices are subject to change at any time. Changes do not affect orders for which order confirmation has already been sent.

    Payment can be made using the methods indicated during checkout, including:
    - Credit / Debit cards (Visa, MasterCard, American Express, etc.)
    - Apple Pay / Google Pay / other enabled digital payment systems.


    Art. 8 – Delivery and Shipping

    teacoodonline delivers to Italy and European Union countries.

    Deliveries will only be made to the user's address provided at the time of purchase.

    Estimated delivery times:
    - ITALY: Delivery is generally made within 2 - 4 business days from the date of shipment.
    - EUROPEAN UNION: Standard delivery is expected within 4 - 7 business days from the date of shipment.

    In any case, delivery will take place within a maximum period of 30 days from the date of order confirmation.

    If delivery is not possible due to the recipient's absence, the order will be sent to the depot, and the carrier will leave a notice with instructions on how to arrange a new delivery or collection.

    Shipping costs are borne by the buyer and are explicitly highlighted at the time of placing the order.


    Art. 9 – Passing of Risk and Ownership

    The risks relating to the products will pass to the buyer from the moment of delivery. Ownership of the products is considered acquired as soon as full payment of all amounts due in relation to them, including shipping costs, is received.


    Art. 10 – Legal Guarantee of Conformity

    The seller is responsible for any defect of conformity of the products offered on the site in accordance with Italian consumer legislation.

    If the buyer has entered into the contract as a consumer, this guarantee is valid provided that the defect manifests itself within 24 months from the date of delivery of the products and that the buyer reports it within the terms established by law.

    In case of lack of conformity, the consumer will have the right to have the conformity of the products restored without charge (by repair or replacement), or to obtain an appropriate reduction in price or termination of the contract.


    Art. 11 – Right of Withdrawal

    In accordance with the legal provisions in force, the consumer buyer has the right to withdraw from the purchase without any penalty and without specifying the reason within 14 days from the date of receipt of the products.

    To exercise the right of withdrawal, the user may send an explicit communication indicating the order number and name to: support@teacood.com (or dop@teacood.com).

    The goods must be returned intact, in their original packaging, complete in all parts, and sent to the return address provided by customer support.

    Direct costs for returning the goods are borne by the user.

    teacoodonline will refund the amount paid within 14 days from receiving the notice of withdrawal, but may withhold the refund until the actual receipt of the goods or until proof of shipment has been provided.


    Art. 12 – Processing of Personal Data

    The buyer's data is processed in accordance with personal data protection regulations (EU Regulation 2016/679 - GDPR), as specified in the dedicated Privacy Policy section on the site.


    Art. 13 – Severability Clause

    If one of the clauses of these General Terms and Conditions of Sale is declared null or invalid, this will in no way compromise the validity and compliance with the other provisions.


    Art. 14 – Contacts

    Any request for information or complaint can be sent via email to: info@teacood.com (or dop@teacood.com).


    Art. 15 – Applicable Law and Jurisdiction

    These General Terms and Conditions of Sale are governed by and interpreted in accordance with Italian law.
    For any dispute arising from the interpretation or execution of these Terms, if the buyer is a consumer, the competent court will be that of the buyer's place of residence or domicile.

    Last updated: July 2026.

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